Frequently Asked Questions
The
questions below are linked directly to the specific answer on this
page. Below the answer you will find a link "back to
the top" of this page.
What
hardware & software do I need?
How
do I get help from your company?
How
do I pick user champions? How many do I need?
How
long will the implementation take?
What
can I do to ensure success?
What
are my deliverables?
What
if our requirements change?
What
about data feeds?
Your implementation consultant will recommend hardware and
software for your installation based on a number of variable
factors such as number of users, number of expected transactions
per user, network configuration, and others. The tables on the Pre-Visit
Details page provide the minimum requirements.
The company provides a customer support line that operates from
6am to 6pm (PST), Monday through Friday. The number is
800-555-1234. The Support
page provides other contact information and descriptions of
the customer care programs available.
The Getting
Started page provides a check list to help you.
Basically a User Champion should be picked from each department
using the product.
Several factors affect the project duration, the principal one
being the complexity of your configuration. You will
typically be ready to start your project within 4 weeks of the
Kickoff Conference Call. Baselevel 1 should follow within 3 weeks.
Baselevels 2 and 3 are completely dependent on scope. Your
implementation consultant will provide an easy to understand
schedule for your project along with a daily status update so
that
Several
key factors will affect the success of your implementation:
Understanding
your process and policies
Commitment
of your user champions
Utilization
of the Getting
Started Tables
Availability
of key personnel
Integrity
and quality of your network
Getting
Started, is the place you want to first look. It
gives you an understanding of the process you are about to undergo
and provides you with things that need to be reviewed and answered
in order to get started in the right direction.
A change request process (Baselevel 3) will be established when
the final system configuration specification has been signed
off. Each change after that milestone will be processed
accordingly, accounting for cost, schedule, etc.
Both live and batch feeds of data, to and from our product are
possible. These issues will be included in the configuration
specification.
