Site Package Methodology
About US Contact Us FAQ Search
  
  Informed Teams Provide Predictable Solutions !

 

 

 

Frequently Asked Questions

The questions below are linked directly to the specific answer on this page.  Below the answer you will find a link "back to the top" of this page. 

 

What hardware & software do I need?

How do I get help from your company?

How do I pick user champions? How many do I need?

How long will the implementation take?

What can I do to ensure success?

What are my deliverables?

What if our requirements change?

What about data feeds?


What Hardware & Software Do I Need?

Your implementation consultant will recommend hardware and software for your installation based on a number of variable factors such as number of users, number of expected transactions per user, network configuration, and others. The tables on the Pre-Visit Details page provide the minimum requirements.

Back to Top

How Do I Get Help From Your Company?

The company provides a customer support line that operates from 6am to 6pm (PST), Monday through Friday. The number is 800-555-1234.  The Support page provides other contact  information and descriptions of the customer care programs available.

Back to Top

How Do I Pick User Champions? How Many Do I Need?

The Getting Started page provides a check list to help you. Basically a User Champion should be picked from each department using the product.

Back to Top

How Long Will The Implementation Take?

Several factors affect the project duration, the principal one being the complexity of your configuration.  You will typically be ready to start your project within 4 weeks of the Kickoff Conference Call. Baselevel 1 should follow within 3 weeks. Baselevels 2 and 3 are completely dependent on scope. Your implementation consultant will provide an easy to understand schedule for your project along with a daily status update so that 

Back to Top

What Can I Do To Ensure Success?

Several key factors will affect the success of your implementation:

Understanding your process and policies

Commitment of your user champions

Utilization of the Getting Started Tables

Availability of key personnel 

Integrity and quality of your network

Back to Top

What Are My Deliverables?

Getting Started, is the place you want to first look. It gives you an understanding of the process you are about to undergo and provides you with things that need to be reviewed and answered in order to get started in the right direction.

Back to Top

What If Our Requirements Change?

A change request process (Baselevel 3) will be established when the final system configuration specification has been signed off.  Each change after that milestone will be processed accordingly, accounting for cost, schedule, etc.

Back to Top

What About Data Feeds?

Both live and batch feeds of data, to and from our product are possible.  These issues will be included in the configuration specification.

Back to Top